Information Technology & Engineering Openings

6931-2-27854-12-0017

Manages and coordinates the operations related to customer support for the enterprise. Coordinates and manages the projects, activities and day-to-day staffing of centralized customer support for response to support requests for computer hardware, software and telecommunication services. Identifies, tracks, assigns,escalates and reports customer computer related problems. Works with supported departments to establish performance metrics. Analyzes performance using customer support database statistics, sharing results with departments. Provides consultation to departments on their on-going support needs. Serves as liaison to other technical groups in the support of legacy systems and support problems.
Minimum Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND nine (9) years of related work experience, including three (3) years of team lead, supervisory or management, experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License.

Preferred:

*Microsoft Certified Systems Engineer (MCSE); OR

Certified Novell Engineer (CNE).

*Microsoft Certified Professional (MCP) and Certified Novell Administrator (CNA).

Hours: 8:00 AM to 5:00 PM and works some holidays, nights & weekends.

Work site: 1010 Lavaca Street

CRIMINAL & EMPLOYMENT BACKGROUND CHECK REQUIRED

$6337.93 - $8239.31 Monthly. Commensurate with experience.

Information & Telecommunications Systems

Deadline

September 17, 2010

6916-3-23830-12-0111

Configures and maintains servers with basic to moderately complex network operating systems and applicationsoftware. Schedules software installations and upgrades. Troubleshoots and resolves general, more routine system access and connectivity problems through the use of system utilities. Maintains current system operations and backup procedures and assists in ensuring data/media recoverability. Prepares technical documentation for applications. Acquires, tests and applies system software/hardware updates, releases and patches. Conducts basic diagnostics and troubleshoots network hardware components, system software and hardware. Implements system policies and standards and ensures adherence to approved security and disaster recovery procedures. Consults with departments on proper systems selection and automation designs to meet business objectives while maintaining full integration with other networks and resources. Gathers and documents user requirements. Develops more routine system designs. Assists in the evaluation of vendor products in hardware, software and telecommunications equipment and recommends purchases consistent with the organizations short-term and long-term objectives. Coordinates work performed by outside vendors and monitors vendor service level agreements (SLAs). Tracks performance trends, maintains data bases, and assists users in utilizing automated systems applications. Provides or coordinates user assistance in the field or through Help Desk activities. Performs other job-related duties as assigned.
Minimum Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND one (1) year of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

*Valid Texas Driver's License.

Preferred:

*Microsoft Certified Systems Engineer (MCSE).

*Certified Novell Engineer (CNE).

*Novell Certified Linux Engineer (NCLE).

*Microsoft Certification

*System support experience with Websphere Portal and Websphere Application Server could substitute for Microsoft certification.

Hours:

*Work schedule is flexible on start time between 7:00 AM to 9:00 AM.

*Position rotates on call duty within the team to cover 24x7 and weekend support.

Work site: 205 West 9th Street

CRIMINAL, EDUCATION & EMPLOYMENT BACKGROUND CHECK REQUIRED

$4834.68 - $6285.05 Monthly. Commensurate with experience.

Information & Telecommunications Systems

Deadline

Until Filled